[  kə'rɪə(r)  ]
Guest Service Manager

As Guest Service Manager, you will

  • Deliver fantastic experiences for our guests, at arrival and during their stay
  • Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner
  • Manage, record and resolve promptly any guest issues
  • Promote the hotel, food and drink outlets, and the hotel services at all times, suggesting upselling and additional services where appropriate
  • Take on the responsibility of Duty Manager in the absence of senior management during weekends and overnight
  • Typically work 12-hour shifts (8am – 8pm), 4 on 4 off; flexibility to sometimes cover night shifts will be expected


What we offer

  • Uniform
  • Meal allowance
  • Competitive pay rate / salary
  • Opportunities for career progression
  • Professional training and development opportunities
  • 24/7 Employee Assistance Programme
  • Employee referral bonus
  • Quarterly and annual recognition award
  • Birthday leave (independent of annual leave entitlement)
  • Company-wide discounts – food & beverage and accommodation


As Guest Service Manager, you will have

  • Previous experience working in Front Office, preferably within luxury hotel properties
  • Supervisory experience in a 5* hotel or similar environment
  • A professional appearance and manner, ability to multitask and prioritise
  • Strong customer focus and ability to engage and connect with guests
  • Proficiency with computers and knowledge of Opera system
  • Excellent command of spoken English. Ability to speak additional languages is highly desirable, notably Cantonese or Mandarin


Please send your detailed resume with expected salary to [email protected] for job application.

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