Roles and Responsibilities:

• Responsible for various front office duties, including on-day room sales and night audit management;
• Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
• Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
• Carry out room inspection for VIP;
• Handle guests’ complaints and emergency situation in a professional manner;
• Provide on the job training to frontline staff;
• Ensure effective cross-departmental communication to achieve operational effectiveness; and
• Perform any ad hoc assignments as required.

Requirements:

• Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
• With 3-4 years experience in the role of Front Desk or Reception Officer;
• Passionate about connecting with people and creating new guest experience; 
• Possession of good leadership, presentation and organizational skills;
• Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
• Good communication skills and high level of proficiency in both English and Chinese;
• Candidate with less experience will be considered for the role of Senior Guest Services Officer.

We offer a 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary to [email protected] (please specify the Job Title in your application).

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